Milena Head is a professor of information systems at the DeGroote School of Business, the academic director of the EMBA program at McMaster, and the Wayne C. Fox Chair in Business Innovation. Milena’s research focuses on electronic business (eBusiness) and Human Computer Interaction (HCI). Her research interests include online trust, adoption of electronic commerce and new technologies; interface design; cross-cultural, gender and age issues related to technology use; and, the potential negative impacts of technology, including identity theft, techno-stress, and cyber-bullying. She seeks to understand how age, gender and culture impact our use and misuse of technology. Milena’s research provides practical guidelines that developers can utilize to design interfaces that better allow older adults to leverage the benefits of technology while mitigating their potential negative impacts.