The digital empowerment of vulnerable senior living: A case study of digital literacy training at CityHousing Hamilton

This project explores potential digital literacy training solutions for Hamilton older adults in social housing. The project is informed by Design Thinking. This study involved a qualitative research component about digital literacy and empowerment needs and training preferences, as well as the barriers they face to digital literacy. Results were shared with leadership at CityHousing Hamilton and Hamilton Public Library and were used to inform a federal grant application (Digital Literacy Exchange Program). In the second stage, findings from the first stage will be implemented to ideate potential digital literacy solutions for the target population and to plan a community-led digital literacy instruction program.